Refund policy

Return & Refund Policy Last updated: July 13, 2026

Thank you for shopping at Lilypop.art. Because all of our products are made to order through our print-on-demand partner, please read this policy carefully before placing your order.

All Sales Are Final on Made-to-Order ItemsSince every item is custom-produced specifically for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

Damaged or Defective Items If your order arrives damaged, defective, or with a print error, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or store credit at no cost to you.

Returns & Restocking Fee In cases where a return is approved:

• Return shipping costs are the responsibility of the buyer.
• A 50% restocking fee will be deducted from your refund to cover production and handling costs.

Approved returns must be shipped back in original, unworn, and unwashed condition within 14 days of return approval.

Non-Returnable Items

• Items marked as final sale
• Items that have been worn, washed, or altered

Refund Processing Once a return is received and inspected, refunds (minus the 50% restocking fee and return shipping) will be processed within 5–7 business days to your original payment method.

Contact Us For questions, reach out at hello@lilypop.art.